How can we help you?

Frequently asked questions

How can I restore my purchases

Go to the last page of your QRcard app. Your Premium Version should show up automatically. If you have additional cards it should say “Restore” on the Button.

How do I scan the QR code?

iPhone Users can use their normal camera to scan the QR code (since iOS 11)

On most android phones you can use your normal camera. If you experience any issues use the app QR & Barcode Scanner instead.

Why does my new friend not get all my contact information?

iOS: please update to iOS 11 or later and use the camera app

Android:
Most Android devices (except for Samsung) are not able to read and store multiple URLs or addresses from a QR Code. That’s why URLs, Social Media Profiles are also stored as a ‘Remark’.

  • Google Lense: If the QRCode is scanned through Google Lens only 1 URL or 1 Social Media Profile and only 1 Address can be stored unfortunately, there is not much we can do about this right now.

You can use the app QR & Barcode Scanner instead of the normal camera

Why is my phone number not formatted?

Please enter your phone number including your country-code. e.g. +12133734253

Where is my personal data stored?

Your data is stored locally on your device. Encrypted.

Are we missing something?

Feel free to get in touch!

We may have further questions 😃